Overview of the Mauritius Revenue Authority’s Electronic Free Income Tax Assistance (e-FITA) Program
The Mauritius Revenue Authority (MRA) has introduced a new digital initiative known as e-FITA to facilitate individual taxpayers in fulfilling their income tax obligations. Announced on 29 September 2020, this program replaces the traditional Free Income Tax Assistance (FITA) sessions previously conducted in various educational institutions across Mauritius and Rodrigues. This notice aims to inform taxpayers about the features, procedures, and benefits of the new e-FITA service, emphasizing its role in promoting digital compliance and simplifying the tax filing process.
Scope and Objectives of e-FITA
The primary objective of e-FITA is to provide a secure, accessible, and efficient platform for taxpayers to file their income tax returns electronically. In response to the increasing demand for digital government services and the constraints posed by physical gatherings, especially during the COVID-19 pandemic, the MRA has transitioned from in-person assistance to a virtual format. This initiative aligns with Mauritius’s broader strategy to enhance e-governance and ensure taxpayers can meet their statutory obligations without the need for physical presence.
Who Can Benefit from e-FITA?
This service is exclusively designed for individual taxpayers who need to file their income tax returns for the fiscal year spanning 1 July to 30 June. It is particularly suitable for those who possess basic digital literacy and have access to a smartphone with internet connectivity. Taxpayers who previously relied on the in-person FITA sessions are encouraged to utilize this digital alternative, which offers flexibility in scheduling and eliminates geographical constraints. However, users must ensure they have the necessary documentation ready prior to their scheduled virtual session.
Key Features and How to Access e-FITA
Reservation Process
To benefit from e-FITA, taxpayers must first reserve a convenient time slot via the MRA’s official website, www.mra.mu. The reservation process involves the following steps:
- Click on the e-FITA banner on the homepage.
- Input your Tax Account Number (TAN) or National Identity Card (NID) number, along with your mobile phone number.
- Select your preferred date and time for the virtual session.
- Upon submission, an OTP (One-Time Password) will be sent via SMS to your registered mobile number.
- Enter the OTP on the platform to confirm your reservation.
Virtual Assistance on Appointment Day
On the scheduled date and time, taxpayers will receive an SMS containing a link to initiate the session. The process involves:
- Clicking on the link in the SMS, which will open a WhatsApp video call.
- Engaging in a real-time, interactive session with an MRA Tax Officer via WhatsApp Video Call.
- Receiving guidance and support from the officer to accurately file your income tax return.
It is recommended that taxpayers have the following documents ready before the session:
- National Identity Card (NID)
- Statement of emoluments (salary slips or tax certificates)
- Bank account details (for refund or payment purposes)
Important Deadlines and Additional Information
Taxpayers are reminded that the final date for electronic submission of income tax returns and payment, if applicable, is Thursday, 15 October 2020. The MRA emphasizes the importance of adhering to this deadline to avoid penalties or interest charges.
For further details or assistance, taxpayers are encouraged to visit the official MRA website (www.mra.mu) or contact the MRA Helpdesk at 207 6000 during working hours. The authority continues to promote digital engagement through its online portals, aligning with Mauritius’s commitment to modernize its administrative processes and improve citizen services.
References and Authority
This notice is issued by the Mauritius Revenue Authority, the primary agency responsible for tax collection and administration in Mauritius. It reflects the government’s ongoing efforts to enhance e-government services and ensure compliance with fiscal regulations through innovative digital solutions.
