Overview of the Mauritius Revenue Authority's Measures During the COVID-19 Lockdown (20 March 2020)
In response to the nationwide lockdown imposed in Mauritius to curb the spread of COVID-19, the Mauritius Revenue Authority (MRA) has implemented a series of measures to ensure the continuity of essential services while prioritizing public health and safety. This official notice provides detailed information on the operational adjustments made by the MRA, highlighting the support extended to taxpayers and stakeholders during this challenging period.
Context and Scope of the Measures
The announcement, dated 20 March 2020, reflects the MRA's commitment to maintaining its core functions amidst the restrictions on movement and public access. Recognizing the importance of tax compliance and customs clearance for economic stability, the MRA has adapted its procedures to facilitate remote interactions and electronic transactions. These measures aim to minimize disruptions, support businesses and individuals, and uphold the integrity of tax and customs operations during the lockdown.
Operational Arrangements and Services Maintained
Tax Services at the MRA Head-Office
- The MRA's Head-Office facilities remain closed to the public to comply with health directives. However, electronic services are fully operational via the official website.
- Taxpayers can electronically submit their tax returns and effect payments through the dedicated online portal, accessible at www.mra.mu.
- To accommodate taxpayers facing difficulties due to the lockdown, the MRA has announced that no penalties or interest will be charged for late submission or payment of taxes during this period.
- For inquiries, stakeholders are encouraged to email headoffice@mra.mu. A team of officers is working remotely to assist with queries and provide support.
Customs Operations and Clearance Services
- The core customs services at key locations such as Custom House in Mer Rouge, PATS in Plaine Magnien, and the SSR International Airport continue to operate with a skeleton staff. This ensures the clearance of goods and the processing of outgoing passengers without significant delays.
- Customs services in Rodrigues at Plaine Corail are also maintained under similar staffing arrangements.
- Electronic submission of Customs Declarations, including the payment of duties and taxes, remains available through the Customs Management System, ensuring minimal physical contact.
- For specific queries related to customs, stakeholders can contact the Duty Officer at 5 259 6950 or email customs@mra.mu. The Duty Officer will direct inquiries to the appropriate department.
- Particular concerns regarding alcoholic products are addressed by the Excise Section of MRA Customs, reachable at 5 778 2220.
Implications for Taxpayers and Stakeholders
The measures announced by the MRA underscore a flexible approach to tax compliance and customs procedures during the lockdown. Taxpayers are encouraged to utilize the electronic channels for all transactions and inquiries to avoid physical visits to MRA offices. The postponement of penalties and interest charges provides relief to businesses and individuals facing operational challenges due to the restrictions.
References and Contact Information
This notice is issued by the Mauritius Revenue Authority, located at Ehram Court, Cnr Mgr. Gonin & Sir Virgil Naz Streets, Port Louis. For further information or updates, stakeholders are advised to consult the official MRA website at www.mra.mu or contact the relevant departments via email or telephone as specified above.
The MRA remains committed to supporting the public and ensuring the smooth functioning of tax and customs services throughout the COVID-19 crisis, adapting its operations in line with government health directives and technological advancements.
