Անցած ամսվա ընթացքում քաղաքացիների առաջարկությունների և բողոքների

ՈՒՐԻՇԸ՝ ՈՒՇԱԴՐՈՒԹՅՈՒՆ ԿԱՐՈՒԳՈՒԹՅԱՆ ՀԱՄԱՐ

Հայաստանի Հանրապետության ՊԵԿ կազմակերպությունն ամեն տարի ստանում է բազմաթիվ առաջարկություններ, դիմումներ և բողոքներ քաղաքացիներից՝ կապված պետական ծառայությունների հետ: «Տեղեկանք օգոստոս ամսվա ընթացքում քաղաքացիներից ստացված առաջարկությունների, դիմումների և բողոքների, ինչպես նաև աշխատակազմի և մարմնի ղեկավարի կողմից կատարված քաղաքացիների ընդունելության թվաքանակի, բարձրացված հարցերի բնույթի և քննարկման արդյունքների մասին» փաստաթուղթը նախատեսում է այս գործընթացի հաշվետվությունը և անդրադառնում է քաղաքացիների իրավունքներին ու պարտականություններին:

ՍՏԱՆԴԱՐՏՆԵՐ ՈՒ ՕՐԵՆԱԿՆԵՐ

ՊԵԿ-ի կողմից ներկայացված այս տեղեկանքը կարևոր դերակատարում է ունենում թե՛ վարչական ապարատի, թե՛ քաղաքացիների համար: Դա առաջին հերթին ամփոփում է տվյալ ժամանակահատվածում ստացված տեղեկությունները՝ ըստ առանձին կատեգորիաների:

Տվյալների հավաքագրում

• Հիվանդության ժամանակահատված: 2023 թվականի օգոստոս ամիսը:
• Տեղեկություններ: Քաղաքացիների ներկայացրած առաջարկությունները, բողոքները և դիմումները:

ՔԱՅԼԱԿԱՐԳԸ՝ ՖՈՐՄԱՅԻ ՄԱՍԻՆ

Ֆորման լրացնելու համար անհրաժեշտ է հետևել որոշակի կանոններին: Սա այն է, որտեղ դուք պետք է մտածեք, թե ինչպես ներկայացնել ձեր տվյալները առավելագույն հարցերի բարեհաջող ստացման համար:

Լրացման գործընթացը

1. Ֆորման տպել կամ ներբեռնել պաշտոնական կայքից:
2. Լրացնել բոլոր պահանջվող դաշտերը՝ նշելով անձնական տվյալները:
3. Կից կցել անհրաժեշտ փաստաթղթերը՝ վերջնական արդյունքի ապահովման համար:

ՀԱՅՏԱՐԱՐՈՒՄՆԵՐԻ ՏԻՏՈՒԼՆԵՐ

Քաղաքացիներին ներկայացվող տարբերակները բազմազան են, ուստի կարևոր է հասկանալ, թե ինչ քարտեզի վրա եք գտնվում և ինչպիսի տեղեկություններ եք պատրաստվում ներկայացնել:

Օրինակներ

Պատճառ	Զեկույցի տեսակ	Կատեգորիա
Բողոք	Անհրաժեշտության դեպքում բացատրություն	Քաղաքականություն
Ծառայության խախտում	Հետադարձ կապ	Ծառայություններ
Առաջարկ	Նախագիծ ներկայացնել	Հնարավորություններ

ԵՐԿՈՒ ՄԱՍԻՆ ԱՆԴՐԱԴՐՈՒԹՅՈՒՆ

Եթե՝ ընտրեք անհանգստություն առաջացնող իրավիճակ, կարևոր է հասկանալ, թե ովքեր են պատասխանատու: Արդյո՞ք պարզապես պետք է սպասել, թե՞ ավելի ակտիվ քայլեր ձեռնարկել:

Քաղաքացիների իրավունքներն ու պարտականությունները

• Իրավունքներ: Պաշտպանության իրավունք, ժամկետների պահպանման իրավունք:
• Պարտավորություններ: Ձևակերպելու և ներկայացնելու պատասխանները օրենքի շրջանակում:

ԱՅՍ ՖՈՐՄԱՆ ՏԵՍԼԻՔԸ՝ ՄԻԱՅՆ ՈՐԱԿԻՆ

Այս փաստաթուղթը սահմանում է նաև համագործակցության գործընթացը տարբեր կազմակերպությունների միջև: Դրա շրջանակում դուք կարող եք դիմել նաև այլ մարմիններ՝ ըստ անհրաժեշտության:

Հնարավորություններ

• Կառավարական մարմինների միջնորդության փաթեթ:
• Առաջնորդություն խորհրդատվության համար:

ԳՈԼՈՒՄԸ՝ ԽՈՒՄՐԱՄԲԱԿԱՆԻ ԽՆԱՄՔԸ

Յուրաքանչյուր դիմումի կամ բողոքի հետ կապված գործընթացում՝ դուք կարող եք ստանալ նաև օգնականներ, ովքեր կօգնեն ձեզ համակարգում:

Աջակցություն

• Ծառայությունների գրասենյակներ:
• Շրջակա միջավայրի կազմակերպական օգնություն:

ԳՐԱՎՈՒԹՅՈՒՆ՝ ՏԵԽՆՈԼՈԳԻՈՒՄ

Այսօր գալիս է ժամանակը, երբ ցանկացած հայտախնդիր կամ հարց կարող է լուծվել էլեկտրոնային ձևով: Այսպիսով, ավելի շատ քաղաքացիներ կարող են օգտվել ծառայություններից:

Էլեկտրոնային համակարգի առավելությունները

• Անկեղծություն: Ներկայացված տվյալները չեն կորցվում:
• Արժեք: Շահավետություն՝ բոլոր մուտքերի համար:

Քաղաքացիների առաջարկությունների և դիմումների տեսակները

Օգոստոս ամսվա ընթացքում քաղաքացիներից ստացված առաջարկությունները և դիմումները մեծամասնով վերաբերում էին բնակարանային պայմանների բարելավմանը, հասարակական ծառայությունների մատուցմանը, ինչպես նաև տնտեսական զարգացման հարցերին: Հաճախակի հանդիպող թեմաներից մեկը բնակարանային խնդիրներն էին, որտեղ քաղաքացիները առաջարկություններ էին ներկայացնում նոր բնակարանների կառուցման կամ առկա շենքերի վերանորոգման վերաբերյալ: Բացի այդ, առողջապահական ծառայությունների մատուցման ոլորտում էլ գրանցվել են բազմաթիվ առաջարկություններ, որոնք կարևորել են բժշկական հաստատությունների մատուցած ծառայությունների որակի բարելավումը:

Քաղաքացիների ընդունելության գործընթացի կազմակերպման արդյունավետությունը

Քաղաքացիների ընդունելության գործընթացի արդյունավետությունը ուղղակիորեն կախված է կազմակերպվածության մակարդակից և տեղեկատվության հասանելիությունից: Օգոստոս ամսվա ընթացքում անցկացված ընդունելությունները ցույց տվեցին, որ մեծ մասը քաղաքացիների կարողացել է հեշտությամբ预约ել ընդունելության ժամանակը՝ օգտագործելով էլեկտրոնային ծառայությունները: Ստեղծված տեխնիկական հնարավորությունները, մասնավորապես ID քարտերի և էլեկտրոնային ստորագրությունների կիրառումը, մեծապես նպաստեցին գործընթացի արագացմանը և արդյունավետությանը: Սակայն, որոշ քաղաքացիներ, ովքեր չունեին անհրաժեշտ տեխնիկական միջոցներ, դժգոհեցին, որ չկար օպտիմալ լուծում նրանց համար:

Քաղաքացիների բողոքների և քննարկման արդյունքների խորը վերլուծություն

Բողոքները, որոնք received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received 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received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received 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received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received received 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