Official Notice: List of Winners of the Taxpayer Satisfaction Survey (TSS) 2021
The Mauritius Revenue Authority (MRA) has officially announced the results of the Taxpayer Satisfaction Survey (TSS) for the year 2021. This notice provides important information regarding the draw, the winners, and the procedures for claiming prizes. It aims to inform all taxpayers and stakeholders about the outcome of this initiative, which underscores the government's commitment to enhancing taxpayer engagement and service quality.
Context and Purpose of the TSS 2021
The Taxpayer Satisfaction Survey is an integral part of the MRA's efforts to gauge the perceptions and experiences of taxpayers with regard to the services provided by the authority. Conducted annually, the survey aims to collect feedback that can inform strategic improvements, foster transparency, and promote a culture of compliance. The 2021 edition was carried out online, reflecting the MRA’s ongoing digital transformation initiatives and commitment to accessible, efficient service delivery.
Details of the Draw and Official Announcement
The draw for the TSS 2021 took place at the MRA Head Office located at Ehram Court, situated at the corner of Mgr. Gonin and Sir Virgil Naz Streets in Port Louis. The event was held on Friday, 29 October 2021, under the supervision of the Gambling Regulatory Authority (GRA), ensuring transparency and fairness in the selection process.
The official announcement was made through a formal communication issued by the Mauritius Revenue Authority, which listed the winners and provided guidance for prize collection. The process was conducted in accordance with the applicable legal and regulatory framework governing such draws, emphasizing integrity and impartiality.
List of Winners and Prizes Awarded
| Rank | Name of Winner | Prize Amount (Rs) |
|---|---|---|
| 1st | POOKON VIDHYA | 25,000 |
| 2nd | GOOMANY AVISH KUMAR | 15,000 |
| 3rd | BEERJOO SATYAM | 10,000 |
Procedures for Prize Collection
The winners are advised to contact the Taxpayer Education & Communication Department (TECD) at the MRA to arrange for the collection of their respective prizes. The department can be reached via the general telephone number: +230 207 6000. It is recommended that winners prepare their official identification documents, such as their National ID Card, to facilitate verification and smooth processing.
Implications for Taxpayers and Stakeholders
This initiative highlights the MRA’s proactive approach to engaging taxpayers through participatory activities. By integrating feedback mechanisms like the TSS, the authority demonstrates its dedication to improving service quality and fostering trust among the taxpayer community. The draw also serves as an incentive for active participation in future surveys, which are essential tools for policy formulation and service enhancement.
Conclusion and Acknowledgment
The Mauritius Revenue Authority extends its sincere congratulations to the winners of the Taxpayer Satisfaction Survey 2021. The authority also extends its appreciation to all taxpayers who participated in the survey, recognizing their valuable contributions to the continuous improvement of tax administration in Mauritius. Such initiatives are vital for strengthening the relationship between the government and its citizens, ensuring a transparent, inclusive, and responsive fiscal environment.
