Understanding the 4th Organisational Integrity Perception Survey Conducted by the Mauritius Revenue Authority
The Mauritius Revenue Authority (MRA) has taken a proactive step towards enhancing transparency and trust within its operations by launching its 4th Organisational Integrity Perception Survey. This initiative aims to assess how stakeholders perceive the integrity of the MRA, which plays a crucial role in the country's revenue collection system. This notice provides detailed information about the survey's purpose, scope, and significance, especially for external stakeholders such as businesses, company directors, and representatives of taxpayers and importers.
Objective and Significance of the Survey
The primary objective of this survey is to gather comprehensive feedback from stakeholders regarding their perceptions of the MRA’s integrity. Since its establishment in 2006, the MRA has committed to operating as a modern and efficient revenue collection agency that upholds high standards of integrity and professionalism. The insights obtained through this survey will enable the Authority to identify areas where its policies, procedures, and operational practices can be improved to reinforce its integrity framework.
By actively seeking stakeholder opinions, the MRA demonstrates its dedication to accountability and continuous improvement. The survey results will directly influence the development of new policies aimed at fostering a culture of honesty, transparency, and ethical conduct within the organization.
Scope and Methodology of the Survey
The survey is conducted in two phases. The first phase, completed in November and December 2019, involved internal assessments with MRA staff members. The second phase, which commenced in February 2020, targets external stakeholders, including business owners, company directors, and representatives of taxpayers and importers.
The external phase involves a process of random sampling, where independent research firm Economic and Management (E&M) Consultants Ltd conducts the surveys through face-to-face interviews and questionnaires. These methods ensure that the feedback collected is representative and unbiased, providing a genuine reflection of stakeholder perceptions.
Role of Participants and Data Usage
Participation in the survey is voluntary, and stakeholders are encouraged to offer honest and constructive feedback. The information gathered will be treated with strict confidentiality and will solely be used to improve the MRA's operational integrity and service quality.
The MRA emphasizes that the survey findings will guide strategic decisions and policy reforms, ultimately leading to a more transparent and stakeholder-friendly revenue collection environment. Stakeholders’ insights are vital in shaping an organization that is perceived as trustworthy and ethically sound.
Implications for Stakeholders and the Public
This survey underscores the MRA’s commitment to transparency and stakeholder engagement. For external stakeholders, participating in the survey provides an opportunity to voice their perceptions and contribute to the enhancement of the Authority’s integrity standards.
Furthermore, the survey results will serve as a benchmark for measuring progress over time. A positive perception of integrity among stakeholders can foster greater compliance, reduce disputes, and improve overall relations between the MRA and the public it serves.
Contact and Further Information
For further details regarding the survey or to clarify any related concerns, stakeholders can contact the MRA through the following channels:
- Telephone: +230 207 6000
- Email: headoffice@mra.mu
- Website: www.mra.mu
This initiative reflects the MRA’s ongoing efforts to uphold high standards of integrity and to operate as a transparent, accountable organization. Stakeholder participation is crucial to achieving these goals and ensuring that the revenue collection system remains fair, efficient, and trustworthy.
